IT Infrastructure Library (ITIL) – Version 3 
ITIL® V3 represents an important change in best
practice approach, transforming ITIL from providing a
good service to being the most innovative and best in class. At
the same time the interface between old and new approaches is
seamless, making adoption simple for those experienced in
ITIL V2.
ITIL V3 makes the link between
ITIL’s best practice and business benefits both clearer and
stronger. Based on a core of five titles, the changes in ITIL
V3 reflect the way IT Service Management has matured over the
past decades and change the relationship between IT and
business. Whereas previously ITIL worked to align Service
Management with business strategy, ITIL V3 integrates into a
single lifecycle.
Find our full schedule of
public courses below.
All prior ITIL Certifications will
be recognised in the new qualification framework and will
remain valid. They will be given a credit value that can be
used against the new qualification framework introduced by ITIL
V3. Bridge Courses are available from both the Foundation and
Manager’s qualifications to the new V3 Qualification
framework.
ITIL V3 Foundation
Plus
Experience our added-value approach
to ITIL V3 Foundation, including our tailored work book to
provide more real-life examples and hands-on experience,
allowing you to apply Service Management best practice when you
return to the workplace. Contact us to find out
more.