IT Infrastructure Library (ITIL®) – Version 3
ITIL V3 represents an important change
in best practice approach, transforming ITIL from providing a
good service to being the most innovative and best in class. At
the same time the interface between old and new approaches is
seamless, making adoption simple for those experienced in ITIL
V2.
ITIL V3 makes the link between
ITIL’s best practice and business benefits both clearer and
stronger. Based on a core of five titles, the changes in ITIL
V3 reflect the way IT Service Management has matured over the
past decades and change the relationship between IT and
business. Whereas previously ITIL worked to align Service
Management with business strategy, ITIL V3 integrates into a
single lifecycle.
What our delegates say:
This was a very useful course for me, especially as I gained a
valuable insight into ITIL V3 and how it impacts on my current
role.
Mark Froud, Foreign and Commonwealth Office, attended
ITIL V3 Foundation Certificate
All prior ITIL Certifications
will be recognised in the new qualification framework and
will remain valid. They will be given a credit value that
can be used against the new qualification framework
introduced by ITIL V3. Bridge Courses are available from
both the Foundation and Manager’s qualifications to the new
V3 Qualification framework.
ITIL V3
Foundation Plus
Experience our added-value approach
to ITIL V3 Foundation, including our tailored work book to
provide more real-life examples and hands-on experience,
allowing you to apply Service Management best practice when you
return to the workplace. Contact us to find out
more.